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Raising a concern

If you have a concern about something, this page will tell you how you can raise a concern, and what support you will receive.

  • Last reviewed: 30th July 2024
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Policy Statement

We are committed to making sure that all communications and interactions with our members, our volunteers, the public, our supporters and all who engage with us are of the highest possible standard. This includes anyone involved with BHS assessments and programmes. We listen to all views and feedback received, welcoming both positive and constructive feedback, so that we can continue to improve the society and the services which we offer.

Welfare

If your concern is about the welfare of a horse or pony, please follow this link:

Report a welfare concern | The British Horse Society (bhs.org.uk)

Safeguarding

If you are worried about a child, young person or adult at risk or have a safeguarding concern please follow this link:

Safeguarding | The British Horse Society (bhs.org.uk)

Access

If your concern is regarding access to a bridlepath or public right of way, please follow this link:

Reporting an access or off-road issue The British Horse Society (bhs.org.uk)

Whistleblowing

If your concern is regarding our Whistleblowing Policy, please follow this link:

Whistleblowing Policy - The British Horse Society (bhs.org.uk)

Other concerns

If your concern is regarding anything else, please follow this link:

Reporting a concern - The British Horse Society (bhs.org.uk)

BHS Qualifications and Assessments

If you would like to lodge a complaint or appeal regarding the service received during the delivery of a BHS qualification or assessment please follow this link and read the Complaints Policy for BHS Qualifications and Assessments or the Appeals Policy for BHS Qualifications and Assessments: https://www.bhs.org.uk/about-us/how-we-operate/our-policies/education-assessments-policies/

We have a three-step approach to managing any concern or issue you may have.

Slide 8 (2)

Concerns (Step 1)

Last updated: 15th February 2023
BHS Horse Explorers 178

Complaints (Step 2)

Last updated: 15th February 2023
Slide 13

Appeals (Step 3)

Last updated: 22nd February 2023
Horse Heads Out Of Stable

Exceptions & Conditions

Last updated: 2nd January 2024

The BHS is inclusive and committed to encouraging disadvantaged communities, specialist organisations, faith groups, people from ethnically and culturally diverse backgrounds, disabled people, and people from the LGBTQ+ community to enjoy horses and riding. Please be assured that if you require any assistance with your concern, we’ll always be able to help.

Please contact us for more information on 02476 840500 or customer.relations@bhs.org.uk

 

Monitoring and Review:
This document and its content will be reviewed on a three-year cycle, or earlier should it be needed, to ensure it remains fit for purpose and reflects the types of complaints that have arisen.