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Reporting a welfare concern

We are passionate about doing the right thing for all equines. However, welfare can be a sensitive subject and there is considerable legislation in place to protect all parties.

  • Last reviewed: 25th August 2022
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Welfare concerns can involve lots of work from different organisations, all of which have varying abilities and procedures when dealing with welfare concerns.

If you have personally seen a neglected or mistreated horse that you are concerned about, please contact the welfare team. All reports are fully confidential. 

Telephone: 02476 840517


The office is open from:

  • Monday-Thursday from 8.35am-5pm
  • Friday from 8.35am-3pm.

If you would like to report an urgent horse welfare concern outside of office hours:

  • In England and Wales, contact the RSPCA on 0300 1234 999
  • In Scotland contact the Scottish SPCA on 03000 999 999
  • In Northern Ireland contact the USPCA on 028 3025 1000

If you are not able to speak with a member of our team initially, please leave a message with your name and contact number. We aim to respond to all messages by the end of each working day.

Required information

  • Details of why you are concerned 
  • Horse(s) details – number, colour, sex (if known), age (if known)
  • Name of owner and/or landowner (if known)
  • The location of the horse(s). The more information you can give us the better, even if the precise address and postcode is unknown. Please try to give additional local information such as nearby main roads and landmarks, or a What3Words location.
  • Photos are helpful if you can take some pictures of the horse(s) safely and without trespassing. These can then be emailed to with the other details required.
  • Your contact details. We always keep your details confidential. 

Please note

  • We are unable to respond to welfare concerns reported to us through social media.
  • If you have already reported your concerns to another welfare organisation and they have confirmed that they will be investigating, please do not contact other organisations and charities.
  • Please only contact us if you have personally seen a horse(s) of concern. Unfortunately, we can't take calls about second-hand information, including content seen on social media.
  • Throughout the UK, horses are managed and kept in many different ways. Sometimes we may not agree with the way in which a horse is kept but if their needs are being met and the horse is not suffering, then we are unlikely to be able to take any action.

How we respond to welfare concerns

All BHS volunteer Welfare Advisers will endeavour to respond to a concern as soon as is possible and this will normally be within one to six days - although urgent cases will, of course, be prioritised.

If you feel a more urgent response is required, or if it is an emergency, please ring the RSPCA, SSPCA or USPCA depending on which country the horse is in.

It may not be immediately obvious that a Welfare Adviser has been to the horse’s location; there are a number of steps that have to be taken when responding to a concern and in many cases, it is unrealistic to expect improvements overnight.

Sometimes horses will need to be monitored to ensure that any advised improvements are undertaken within a specific timeframe and, in some cases, it can take time identifying the horse’s owner.

In certain cases, our Welfare Advisers may have to call on the assistance of other organisations or charities. The BHS does not have the resources or facilities to take horses into our care. In common with most other charities, the BHS does not bring animal welfare prosecutions; our aim is to provide education and support, and work with the owners in order to improve and resolve the situation, hopefully, before the concern becomes more serious. If the situation is not resolved, then we work with the RSPCA and local authorities who have the expertise needed to ensure the greatest chance of a successful prosecution or the removal of the horses.

Confidentiality and your details

We guarantee that your details will remain confidential and under no circumstances will they be passed on to the owner of the horse(s) or any other third party.

Your contact details are required for several reasons:

  • Our welfare advisers may need to speak to you to get further details. For example, to clarify the location if they have a problem finding the horse(s).
  • Our welfare advisers may contact you following a visit and provide feedback. Please note, due to the complex nature of some cases and the time needed to resolve specific issues, feedback may not be instant but it will be provided at the earliest opportunity. 
  • We may not have a welfare adviser available and a member of the team at BHS HQ will be in contact.

If you have any questions, please email

Horse Welfare in Scotland

Equine welfare is a devolved issue in Scotland (with the exception of the veterinary professions, veterinary medicines and international negotiations), which means legislation, regulations and the resources available to protect animals that live in Scotland falls to the Scottish Parliament and Scottish Government.

Read more here.

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